Refund Policy

Eligibility

Refunds apply to paid programme seats confirmed by a NodeCloud Tools invoice or written enrolment confirmation. Informational prices on this website alone do not create a charge.

Timeframe

You may request a full refund within 7 days of payment if you have not accessed more than the orientation module and have not attended a live lab. After that window, partial refunds may be available as described below.

Full refunds

Full refunds are granted when we cancel a cohort, when we materially change dates without a suitable alternative, or when your request meets the 7-day criteria above.

Partial refunds

If you withdraw after the 7-day window but before the midpoint of a live cohort, we may refund 50% of the tuition paid, less any non-refundable third-party platform fees itemised on your invoice. Withdrawals after the midpoint are generally not refundable.

Non-refundable items

Private dataset preparation fees, custom case-file production for Control Tower Circle, and completed one-to-one mentoring hours are non-refundable once work has begun.

Refund process

Email contact@nodecloud-tools.digital with your full name, invoice number, programme name, and reason for the request. We confirm receipt within two business days and outline next steps.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may require additional details for Malaysia or cross-border payouts.

Cancellations by NodeCloud Tools

If we cancel a programme, you may choose a full refund or a transfer to a later cohort at no extra tuition.

Exceptions

We may offer goodwill adjustments for documented medical or family emergencies that prevent attendance. Chargebacks filed without contacting us first may delay resolution; please write to us first so we can help.

Contact for refund requests

contact@nodecloud-tools.digital · +60 (0)3 3291-4514 · Lintang Sungai Keramat 2B, Taman Klang Utama,; Klang; Selangor; 42100; Malaysia